Families and students
Where can I see my child’s profile and how do I change their password?
Written by the TestFLE team.
In short
The “Profile” tab of the menu shows the student’s email address and username, then the “Change password” form. This form asks for the old password, the new one (at least 8 characters) and its confirmation.
Who this is for, and what you need first
- Who this is for
- Signed-in students and their families, to check the account information or change the password.
- What you need first
- Be signed in to the student’s account.
- Know the current password.
The steps
- In the menu, click “Profile”.
- Scroll down to the “Change password” block.
- In “Current password”, type today’s password.
- In “New password”, type the new one. It has at least 8 characters: a green tick confirms it.
- In “Confirm new password”, type the same new password.
- Click “Update password”.
- Read the green message: “Password updated successfully.”
What the profile shows
The student’s profile shows the account’s email address, in the “Email” box, and the username, in the “Username / nickname” box. This information is read-only: the profile does not let you change it. The school reference is not there; the school provides it.
What the new password changes
The new password applies straight away. The other devices where the student was signed in are signed out: they will have to sign in again there with the new password. The device in use stays signed in.
To go back, do the same thing again: the “current” password is then the new one. If the student no longer knows it, they go through the school (What should I do if my child has forgotten their password?).
Going further
Understanding the password change
Why is the old password requested?
The form only accepts a new password if the old one is right. So it is of no use to someone who has forgotten their password: the student must then go through the school.
If the change is refused
- The new password and its confirmation are different: the form says so before sending anything (“New password and confirmation do not match.”).
- The current password is wrong (“Current password is incorrect.”). Check it with the eye icon in the field.
- The new password is too short (“Password must be at least 8 characters long.”). There is no other rule: no capital letter or digit is required.
In all three cases, the password stays the old one. Correct the field concerned, then click “Update password” again.
What is never shown or sent?
TestFLE never shows a password and never sends one by email. So when a password is changed, the student receives no confirmation message: only the green message on the screen confirms it.
Where do I change the language?
Not in the profile: the flags in the footer are the only place (How do I change the language of TestFLE?).
Related articles
- What should I do if my child has forgotten their password?A student cannot reset their password on their own: TestFLE sends no emails. Their teacher or the school office resets it, then the student chooses a new password with “First connection”.
- How do I sign in to TestFLE day to day?To sign in, a student opens their school’s web address, types their username, their school reference or their email address, then their password, and clicks “Sign in”. They arrive on the Home screen, with the menu that gives access to the test, the results and the profile.
- Why is my child’s sign-in refused?When sign-in is refused, a red message appears above the form: incorrect password, account not yet activated, too many attempts or school not found. After five wrong passwords, TestFLE imposes a wait that starts at 30 seconds.
- How do I change the language of TestFLE?The four flags in the footer, present on every screen, including the sign-in screen, change the language of TestFLE: French, English, Chinese or Spanish. The choice is remembered on the device, then on the account once the student is signed in.