Families and students
What should I do if my child has forgotten their password?
Written by the TestFLE team.
In short
A student cannot reset their password on their own: TestFLE sends no emails. Their teacher or the school office resets it, then the student chooses a new password with “First connection”.
Who this is for, and what you need first
- Who this is for
- Students who no longer remember their password, and their families.
- What you need first
- The school’s web address.
- The email address of the account and the student’s school reference.
- One of the student’s teachers or the school office, to make the request to.
The steps
- Open the school’s web address.
- Click “Forgot your password?”.
- Read the blue message: it explains what comes next.
- Ask your teacher, or the school office, to reset your password.
- Wait for the school to tell you it is done.
- On the sign-in screen, click “First connection”.
- In “Email”, type the address given by the school.
- In “School reference”, type the reference given by the school.
- Leave “Username” empty: you keep your username.
- In “Password”, choose a new password of at least 8 characters.
- In “Confirm password”, type the same password.
- Click “Complete first connection”.
- Sign in with your username and your new password.
The blue message in step 3 says: “Ask your teacher or your school administrator to reset your password. Then use “First connection” to choose a new one.”
If your child remembers their password
In that case, the school does not need to step in: the student changes their password themselves from their profile. Where can I see my child’s profile and how do I change their password? describes how. The form requires the old password: so it is no use when the password has been forgotten.
Going further
Understanding the reset
Why does TestFLE send nothing by email?
TestFLE sends no emails: not when the account is created, not when the password is reset. It never displays a password either. For this reason, the only route goes through an adult at the school. A teacher resets the password of their own students, and a school administrator that of every student in the school.
What the reset changes
As soon as the school has reset the password:
- the old password no longer works, even if the student remembers it in the meantime;
- the student’s open sessions on their devices are closed;
- the account goes back to “pending”: it can no longer sign in until the “First connection” has been done again.
The student’s results and history do not change: only the password changes. To get back to normal, the student simply chooses a new password with “First connection”: they find their account as they left it.
What does the student read if they try to sign in before that?
As long as the “First connection” has not been done, normal sign-in is refused with a message that points to it (“Please create a new password with First connection.”). This message is not an error: it tells you what to do.
What if the student no longer remembers their username?
The “Username” field stays empty: TestFLE keeps the old one. If the student types a different one, the first connection is refused (“This username does not match your account. Leave the field empty to keep your current one.”). The school reference is enough to prove that the account really is theirs.
If the first connection is refused
The refusals are the same as at the very first connection. How do I sign in for the first time? describes them with their messages.
Related articles
- How do I sign in for the first time?A student activates their account themselves, with “First connection” on their school’s sign-in screen. They enter the email address and the school reference given by the school, then choose their username and a password of at least 8 characters.
- Why is my child’s sign-in refused?When sign-in is refused, a red message appears above the form: incorrect password, account not yet activated, too many attempts or school not found. After five wrong passwords, TestFLE imposes a wait that starts at 30 seconds.
- Where can I see my child’s profile and how do I change their password?The “Profile” tab of the menu shows the student’s email address and username, then the “Change password” form. This form asks for the old password, the new one (at least 8 characters) and its confirmation.
- How do I sign in to TestFLE day to day?To sign in, a student opens their school’s web address, types their username, their school reference or their email address, then their password, and clicks “Sign in”. They arrive on the Home screen, with the menu that gives access to the test, the results and the profile.