Families and students
What should I do if the test is interrupted or if my child wants to leave it?
Written by the TestFLE team.
In short
An interrupted test can be found again with “Start test”, then “Start the test”: the waiting question comes back and the answers given are kept. A test left for 24 hours with no activity is closed as cancelled, with no result.
Who this is for, and what you need first
- Who this is for
- Families and students whose test was interrupted, or who want to stop it.
- What you need first
- An active student account, signed in to TestFLE.
- To resume or start again: a test opening that is still valid.
Resuming an interrupted test
- Sign in to TestFLE again if the page has closed.
- Click “Start test”, in the menu.
- Click “Start the test”.
- Read the blue banner: “You are resuming your test where you left off. The answers you already gave are kept.”
- Answer the question that comes back.
A student only ever has one test open at a time. So “Start the test” gives back the test that has already started, instead of creating another one. Resuming costs nothing: the test does not start again from scratch and no new attempt is used. The blue banner disappears at the first answer.
Leaving the test for good
- Click the red “Leave the test” button, at the top of the question.
- Read the window that opens.
- Confirm in this window to cancel, or decline to carry on with the test.
The window is the browser’s own, and it says: “Do you really want to cancel this test? This is final: your answers will not be graded and this test will not count. You will be able to start a new one.” If you confirm, the test’s start screen comes back with a yellow banner: “Your test was cancelled. It will not be graded. You can start a new one whenever you want.”
A cancelled test is not lost for all that, because it stays in the Results history under the grey “Cancelled” badge, with no level. The opening is not used up either: a one-time attempt is given back to the student, who can therefore start a new one with “Start the test”, as long as the test opening is still valid. If the test is paused, the student cannot cancel it: the article on the pause explains this case.
Going further
Understanding interruption and cancellation
A lost connection, a flat battery, a closed tab
Nothing is lost. Each answer goes to the server as soon as the child clicks “Next”, and the state of the test stays saved there. A child who reopens their test finds the question they had left, with all the previous answers.
During an outage, a red banner covers the top of the screen: “Connection lost, trying to reconnect…”. The question stays on the screen behind it. The banner goes away when the device finds the network again. It reacts to the device itself losing its connection, a wifi outage for example. A fault further along the network is not necessarily reported there.
If an answer could not be sent during the outage, a red box may appear with an error message. The general message is “Something went wrong. Please try again.”. The box then offers a “Resume test” button, which asks the server for the waiting question again. If the error comes back, let the teacher know.
In lightning mode, the time keeps counting
Lightning mode stops at thirty-five minutes at most, counted from the start of the test. These minutes keep running when the child is away, except during a pause. If the child resumes after more than thirty-five minutes, the waiting question, if there is one, is given to them, then the test ends as soon as they have answered it. With no waiting question, the test ends straight away.
The level is then calculated with the answers already given. The screen says: “The time set for the test is over. Here are your results.” With fewer than fifteen answers, no level is published: “Your test stopped too early to give a result. You will be able to take another one.” This test does not use the student’s one-time attempt either. In precise mode, there is no time limit, but a class session ends at its end time (Lightning or precise describes the two modes in detail).
A forgotten test closes after 24 hours
An open test that is not paused and that nobody attends to for 24 hours is closed as cancelled. The 24 hours are counted from the last question displayed, or from the start of the test if no question was displayed. It is not a calendar day: a test whose last question was displayed at 16:00 is closed the next day, from 16:00 onwards.
The closure happens at the moment the server notices it: the next time the child opens their test, or their teacher looks at the class. It has the same effects as a cancellation by the student.
- The answers are not graded, and the test gives no level.
- The test stays in the Results history with the grey “Cancelled” badge.
- The one-time attempt is not used up: the student can start again if the test opening is still valid.
What the child sees depends on what they do when they come back.
- If they click “Start the test”, a new test starts at the first question, with no resume banner. The forgotten test is no longer resumed.
- If they had left the page open on a question and they answer, a yellow banner announces: “This test was cancelled. It will not be graded. You can start a new one.”
- If the test opening is over, for example because the class session has passed, the screen goes back to the Home page. The “My test” card then says how things stand (When can my child take the test describes it).
A paused test is an exception: it is not closed after twenty-four hours and waits for the teacher. Only the end of a class session in precise mode ends it without them.
When the teacher cancels the test
The teacher can cancel a student’s test, even a paused one. The child then reads: “Your test was cancelled by your teacher. It will not be graded. You can start a new one.” The effects are those of a cancellation by the student.
If the test does not start again
The start can be refused even when the “Start test” entry is active. For the first three refusals, contact the teacher or the school; for the last one, sign in again.
- The test has already been taken with a one-time access: “Second attempt blocked: the one-time access was already used.”
- No question bank is chosen for the child: “No question bank is available for you. Please contact your teacher.”
- The school has no test credits left: “Insufficient test credits.”
- The server refuses access without further detail: “Access denied. Please sign in again.”
Related articles
- What are the test buttons for: Next, Skip, Call, Leave?“Next” sends the answer, “Skip” skips the question, “Call my teacher” alerts the teacher and “Leave the test” cancels the test. The “Skip” button only exists if the teacher has turned it on for the session.
- Why is my child’s test paused?In class, a student who leaves the test page sees the “Your test is paused.” screen appear, and only their teacher can restart the test. The same question then comes back, with the time that was left and all the answers already given.
- Where can I find all the tests my child has taken?The student’s “Results history” lists their last 50 tests, from the most recent to the oldest, with the date, the final level and the level of each skill. It also shows cancelled tests and tests in progress.
- When can my child take the test?The teacher decides when your child takes the placement test, and the “My test” card on the Home page announces it. As long as the test is not open, the “Start test” menu entry stays greyed out.