# How do I pass their access details on to students, families and staff? **In short**: TestFLE sends no email and creates no password: the school is the one that passes on the school’s web address, the account’s email address and the school reference or the last name. Everyone then activates their account with “First connection”. **Who this is for**: School administrators who have just created accounts and need to tell families and teachers how to activate them. **What you need first**: - Accounts created one by one or by import, still marked “Pending first connection”. - A way of reaching families and staff: the school’s email, the home-school contact book, a sheet of paper handed out in class. ## The steps 1. In the sidebar, open “Students”. 2. For one student, click their row: their sheet gives their email address and their school reference. 3. For a whole school or a class, click “Download CSV” instead: the file `students.csv` brings together the addresses, the references and the classes. 4. Copy the message for families, further down this page. 5. Replace each passage in square brackets with the student’s information. 6. Give the message to the family, by whatever means you choose. 7. Come back to “Students” over the following days: the “Pending first connection” counter goes down with each account activated. Downloading the list is described in [downloading the list of students](https://www.testfle.com/en/help/administrators/download-the-csv-and-pdf-lists). Open the file in a spreadsheet program, sort it on the Class column, and you have in front of you, class by class, the address (Email column) and the reference (School reference column) of each student. ![A student’s sheet with their school reference, their email address and the Pending first connection state highlighted](https://www.testfle.com/medias/aide/en/administrateurs/transmettre-les-acces-aux-familles-fiche-eleve-672.webp?v=cc8534f9a0) ## What to hand over A person needs three things to activate their account. Without one of them, activation fails. - **The school’s web address.** It is the one you use yourself to sign in: your school’s identifier, followed by `testfle.com` (for example `demo.testfle.com` for the demo school). It is what identifies the school: the same email address opened on another web address finds no account. - **The account’s email address**, exactly as you recorded it. It can be made up, since TestFLE never writes to it. - **The proof of identity.** For a student, their school reference. For a teacher or an administrator, their last name as you entered it. You pass on neither a password nor a username: none exists yet. Everyone chooses their password at the first connection, and a student also chooses their username. ## The message for families Copy the text below, then replace the passages in square brackets. It is written to be read by a parent, and the child can follow it with them. Hello, Your child is going to take a French test on TestFLE. Before this test, they need to activate their account. Open the address [school’s web address], then click “First connection”. Leave “I am a student” selected and fill in the form with this information: - Email address: [email address of the student’s account] - School reference: [student’s school reference] Your child then chooses a username and a password of at least 8 characters, then clicks “Complete first connection”. After that, they sign in at the same address, with their username, their email address or their school reference, and their password. Make a careful note of this password: nobody at the school can read it back. If it is forgotten, the school will let your child choose a new one. TestFLE sends no email: keep this message. If you have any questions: [name and contact details of the school]. [Signature] ## The message for a teacher or an administrator Hello, Your TestFLE account is ready. To activate it, open the address [school’s web address], click “First connection”, then “I am a teacher or administrator”. Enter your email address, [account’s email address], and your last name as the school recorded it: [last name]. Finally, choose a password of at least 12 characters, which contains neither your username nor your email address, then click “Complete first connection”. [Signature] ![Sign-in screen of the demo school on a phone, with the First connection link circled](https://www.testfle.com/medias/aide/en/administrateurs/transmettre-les-acces-aux-familles-ecran-connexion-780.webp?v=fbf3452d75) --- ## Understanding the settings and special cases ### Why does TestFLE send nothing? The platform does not know the families: it only knows what the school has recorded. So it sends no email, produces no password and prints no sign-in slip. The files downloaded from the lists contain no password. The school is the one that chooses how to reach each family, and it is the school reference, given by the school to the family, that proves the account really is the child’s. If a student has no address of their own, a made-up address is fine, provided it has the form of an email address and no other account in the school uses it. Two siblings therefore have two different addresses, even if they share their parents’ mailbox. Creating an address is described in [adding a student](https://www.testfle.com/en/help/administrators/add-a-student). ### What the student sees next The student fills in the “First connection” panel themselves: email address, school reference, username, then “Password” and “Confirm password”. A green message confirms the activation to them: “Done! Your password is saved. You can now sign in.”. [How do I sign in for the first time?](https://www.testfle.com/en/help/families-students/first-connection) describes the screen step by step: you can add this link to your message. The username they choose then replaces the one you had entered. ### Before you hand over the messages A mistake in an account blocks activation, and the family cannot see it. So check three points before handing anything over. - **The email address** is copied exactly into the message: activation compares it as it is. - **The school reference** is the right one. Capital letters, accents and extra spaces do not count, but one wrong letter or digit is enough for activation to be refused. - **For staff, the last name** is recorded on the account, with no mistake. A mistake is corrected in the person’s sheet: click their row, correct the field, then click “Validate”. If the mistake was in the account and not in the message, the message already handed over becomes right again as soon as the correction is made. ### If activation is refused The screen shows the same message for every identity error (“This information does not match an account awaiting activation. Check each field and try again.”). It never says which field is wrong. The possible causes are an email address copied wrongly, a reference or a last name different from the account’s, an archived account, or an account already activated. In that last case, the person just needs to sign in. Open the person’s sheet and compare each field with the message handed over. If the account is already active and the password is lost, [what to do when an account is blocked or a password forgotten](https://www.testfle.com/en/help/administrators/blocked-account-or-forgotten-password) describes the reset. ## Related articles - [How do I add a student?](https://www.testfle.com/en/help/administrators/add-a-student): To add a student, open “Students”, click “Add student”, then fill in the school reference, the email address and the class. No password is created: the student activates their account with “First connection”, their email address and their school reference. - [How do I create several accounts at once from a CSV file?](https://www.testfle.com/en/help/administrators/import-accounts-from-a-csv-file): The “Imports” menu creates the accounts of students, or of teachers and administrators, in one go from a CSV file: template, preview, corrections, confirmation. No password is created: everyone activates their account with “First connection”. - [What should I do when an account is blocked or a password is forgotten?](https://www.testfle.com/en/help/administrators/blocked-account-or-forgotten-password): After five wrong passwords, TestFLE imposes a wait of 30 seconds to 15 minutes, which lifts on its own: there is nothing to unblock. For a forgotten password, click “Reset password” on the student’s or the teacher’s sheet; the person then goes through “First connection” again. - [How do I sign in for the first time?](https://www.testfle.com/en/help/families-students/first-connection): A student activates their account themselves, with “First connection” on their school’s sign-in screen. They enter the email address and the school reference given by the school, then choose their username and a password of at least 8 characters. --- Written by the TestFLE team. Updated 12 November 2026. https://www.testfle.com/en/help/administrators/pass-access-details-on-to-families